Clik here to view.
RightNow Helps Brands Whack Facebook Challenge
For anyone looking after customer support and marketing for a popular consumer brand, keeping up with all the channels consumers can use these days to keep in touch must feel like playing a round of...
View ArticleClik here to view.
RightNow spurns Oracle for NetSuite
It’s always good to see cloud computing vendors putting their money where their mouth is. Cloud ERP vendor NetSuite therefore has good reason to make a meal of its announcement, expected later today,...
View ArticleClik here to view.
Cloud transforming the business of customer service
I spent an interesting 24 hours last week at RightNow’s EMEA conference [disclosure: the vendor paid for travel and accommodation]. This is a company I’ve been following ever since the earliest days of...
View ArticleClik here to view.
The CRM Watchlist Part II: The Usual Suspects
I have to imagine that Kevin Spacey is getting sick and tired of the use of his movie’s title for pretty much everything related to a regular event. So this “Sigh” is for him. Sigh. In the first CRM...
View ArticleClik here to view.
Oracle buys RightNow Technologies
This morning Oracle announced its intent to acquire RightNow Technologies, a SaaS customer service / CRM application vendor for ~$1.5B. The acquisition is positioned to expand Oracle’s recently...
View ArticleClik here to view.
RightNow Helps Brands Whack Facebook Challenge
For anyone looking after customer support and marketing for a popular consumer brand, keeping up with all the channels consumers can use these days to keep in touch must feel like playing a round of...
View ArticleClik here to view.
RightNow spurns Oracle for NetSuite
It’s always good to see cloud computing vendors putting their money where their mouth is. Cloud ERP vendor NetSuite therefore has good reason to make a meal of its announcement, expected later today,...
View ArticleClik here to view.
Cloud transforming the business of customer service
I spent an interesting 24 hours last week at RightNow’s EMEA conference [disclosure: the vendor paid for travel and accommodation]. This is a company I’ve been following ever since the earliest days of...
View ArticleClik here to view.
The CRM Watchlist Part II: The Usual Suspects
I have to imagine that Kevin Spacey is getting sick and tired of the use of his movie’s title for pretty much everything related to a regular event. So this “Sigh” is for him. Sigh. In the first CRM...
View ArticleClik here to view.
Oracle buys RightNow Technologies
This morning Oracle announced its intent to acquire RightNow Technologies, a SaaS customer service / CRM application vendor for ~$1.5B. The acquisition is positioned to expand Oracle’s recently...
View Article